Returns & Exchanges

Right of withdrawal

You have the right to withdraw from the agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically receives the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can use the return form (PDF) for this but are not obliged to do so. To comply with the withdrawal deadline, it is sufficient for you to send your message concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If only a part of your order will send return the delivery will not be refunded. We may wait with refund until we have received the goods back, or you have shown that you have sent the goods back, whichever comes first. You should check the goods without delay, but in any case no later than 14 days after the day on which you make the decision to withdraw from the contract shall be communicated to us, to us returning it or to hand over. You are on time if you return the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are liable for any reduced value of the goods resulting from the use of the goods that goes further than what is necessary to establish the nature, characteristics and functioning of the goods. (Postal) Return address:

365 DegreeZ
Glinkastraat 3
1323 RA Almere
The Netherlands